RSA and RCG practice questions

10 free sample questions

1. RSA: liquor law and your competency card

   Which law governs the sale and supply of alcohol in NSW?

   1. The Liquor Act 2007 (NSW)
   2. The Gaming Machines Act 2001
   3. The Food Act 2003
   4. The Fair Trading Act 1987
   Show answer

   A. The Liquor Act 2007 (NSW)

   The Liquor Act 2007 and the Liquor Regulation set the rules for licensees, staff and patrons. Liquor & Gaming NSW administers them and NSW Police enforce them.

   Source: SITHFAB021: legislative requirements; Liquor Act 2007 (NSW)

2. RSA: recognising intoxication

   How does the Liquor Act define an intoxicated person?

   1. Someone whose speech, balance, coordination or behaviour is noticeably affected, reasonably believed to be from alcohol
   2. Anyone who has had more than four drinks
   3. Anyone whose blood alcohol reading is over 0.05 on a venue breath test, whether or not their speech or balance is affected
   4. Anyone who is loud
   Show answer

   A. Someone whose speech, balance, coordination or behaviour is noticeably affected, reasonably believed to be from alcohol

   The legal test has two parts: the noticeable effect on speech, balance, coordination or behaviour, and a reasonable belief that alcohol caused it. No breath test is involved.

   Source: Liquor Act 2007 (NSW), s 5

3. RSA: refusing service and removing patrons

   What is the best way to refuse service to a patron who is approaching intoxication?

   1. Early, politely and firmly, in private if possible, explaining it is the law and offering water or food
   2. Loudly in front of all their friends, then ask the whole group to take them home and not come back tonight
   3. By ignoring them until they go away
   4. By serving one more and then refusing
   Show answer

   A. Early, politely and firmly, in private if possible, explaining it is the law and offering water or food

   Use 'I' statements ('I can't serve you another drink'), blame the law not the person, and avoid judgement words like 'drunk'. Tell other staff so the person can't be served at another bar. Don't argue, and let colleagues know.

   Source: SITHFAB021: refusal techniques

4. RSA: minors and checking ID

   What is a 'minor' under NSW liquor law?

   1. A person under 18 years of age
   2. A person under 21
   3. A person under 16
   4. Anyone who looks young
   Show answer

   A. A person under 18 years of age

   It is an offence to sell or supply liquor to anyone under 18 on licensed premises, and for a minor to buy, drink or obtain liquor there.

   Source: Liquor Act 2007 (NSW), s 4 and s 117

5. RSA: standard drinks and alcohol's effects

   How much pure alcohol does one Australian standard drink contain?

   1. 10 grams
   2. 20 grams
   3. 5 grams
   4. 1 gram
   Show answer

   A. 10 grams

   All packaged alcohol in Australia must show the number of standard drinks. Use it to compare drinks: a schooner of full-strength beer is about 1.6, a 150 mL glass of wine about 1.5.

   Source: Australian Alcohol Guidelines 2020 (NHMRC)

6. RSA: promotions, venue practice and duty of care

   Which liquor promotion is NOT acceptable under the L&GNSW liquor promotion guidelines?

   1. Promotions that encourage rapid or excessive drinking, such as drinking games
   2. A meal and a glass of wine deal
   3. Happy hour prices on food
   4. A free soft drink or non-alcoholic cocktail all night for the group's designated driver
   Show answer

   A. Promotions that encourage rapid or excessive drinking, such as drinking games

   Promotions must not encourage irresponsible drinking, appeal to minors, or be offensive. L&GNSW can ban a promotion and penalise the venue. 'All you can drink' deals and heavy discounts for short periods are also banned.

   Source: L&GNSW Liquor promotion guidelines (GL4001); Liquor Act s 102

7. RCG: gaming law and your competency card

   Which law regulates gaming machines in NSW hotels and clubs?

   1. The Gaming Machines Act 2001 (NSW) and the Gaming Machines Regulation 2019
   2. The Liquor Act 2007 only
   3. The Casino Control Act only
   4. The Fair Work Act
   Show answer

   A. The Gaming Machines Act 2001 (NSW) and the Gaming Machines Regulation 2019

   The Gaming Machines Act sets harm-minimisation duties for hotels and clubs. Casinos are regulated separately under the Casino Control Act.

   Source: SITHGAM022: legislative requirements; Gaming Machines Act 2001 (NSW)

8. RCG: gambling harm and warning signs

   Which of these are commonly recognised signs that a patron may be experiencing gambling harm?

   1. Long sessions without a break, chasing losses, playing several machines and repeated ATM visits
   2. Playing for 20 minutes then leaving, ordering a meal, and chatting with friends between their games
   3. Asking how a game feature works, using a members card and betting small amounts
   4. Taking regular breaks, setting a budget before starting, and leaving when the budget runs out
   Show answer

   A. Long sessions without a break, chasing losses, playing several machines and repeated ATM visits

   No single sign proves harm, but a pattern, especially combined with statements like 'I've lost everything' or requests for credit, should trigger a response and a register entry. Borrowing money and visible distress or anger at a machine are also common signs.

   Source: SITHGAM022: identifying problem gambling behaviours; L&GNSW RGO guidance

9. RCG: responding, referring and recording

   You notice a patron who has been at the same machine for five hours and is visibly upset. What should you do?

   1. Approach calmly and privately, ask if they are OK, offer a break, tell the RGO and record it
   2. Leave them alone; it is their money and their choice, and approaching them may embarrass them
   3. Tell them loudly that they have been there too long and must stop gambling now
   4. Offer them a free drink to cheer them up and ask if they would like a meal
   Show answer

   A. Approach calmly and privately, ask if they are OK, offer a break, tell the RGO and record it

   Approach with care, not accusation. Your job is to open a door to help, not to diagnose or lecture. Offer a glass of water, mention the support available, and record it in the gambling incident register.

   Source: SITHGAM022: providing information and assistance; L&GNSW RGO guidance

10. RCG: self-exclusion

    What is self-exclusion?

    1. A patron's voluntary ban on themselves from the gaming area of one or more venues
    2. A venue banning a patron from the gaming area for bad behaviour, such as abusing staff
    3. A patron choosing a lower bet limit on their members card for a set period
    4. Switching off a machine for a patron who wants to take a break from playing
    Show answer

    A. A patron's voluntary ban on themselves from the gaming area of one or more venues

    Every NSW hotel and club with gaming machines must offer a self-exclusion scheme, either its own or through an approved provider such as ClubSAFE or BetSafe. It lasts for a set period, and the venue must enforce it.

    Source: Gaming Machines Act 2001 (NSW), s 49; L&GNSW: gaming self-exclusion

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Official links

• RSA and RCG training overview
• Responsible Conduct of Gambling (RCG) training
• Liquor & Gaming NSW learning resources
• Find an approved training provider
• Apply for an RSA or RCG competency card