Qwokle used to be called Eureka World. It's the same game, and your progress and purchases carry over. Most questions are answered below. If yours isn't, email [email protected] with your device model and the game's version (tap About on the main menu), and a person will get back to you.
Common questions
I bought a world or the Full Lab but it is still locked.
Open Settings → Restore purchases while signed in to the same Google Play or Apple account you bought with. On Android the game also checks your purchases every time it starts. If it is still locked, email us the order number from your store receipt.
How do I move to a new phone or tablet?
Install the game with the same store account and tap Settings → Restore purchases to unlock what you bought. Stars, solved levels and hints are saved only on the device you played on, so they don't move across.
I'm stuck on a level.
Tap Hint. After two tries a hint is free, unless Precision mode is on. You can also buy a hint pack in the Shop.
Can I stop my child buying things?
Every purchase needs the store's own confirmation. Turn on purchase approval in Google Play (Family Link or "Require authentication for purchases") or Ask to Buy on Apple devices.
How do I get a refund?
Refunds are handled by the store you bought from: request one from your Google Play order history or Apple's Report a Problem page. A refunded item is locked again.
Do I need an internet connection?
No. Every level plays offline. The game only goes online to buy or restore purchases.
How do I start again?
Settings → Reset progress clears every star and level on this device. Your purchases and hints are kept.
Can I turn off the music, sound or motion?
Yes. Settings has switches for music, sound effects and reduce motion.
Which devices are supported?
Android 8.0 or later on phones, tablets and foldables, in portrait or landscape. An iPhone and iPad version is planned.
I found a bug or a level that seems impossible.
Thank you for telling us. Email us the world and level number, your device model and what happened. Every level has been checked to have a solution, so we want to hear about any that don't feel that way.
Contact
The game collects no personal information. See the privacy policy and terms of use.